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Exchanges & Returns

Don’t worry if you change your mind. You are entitled to exchange or return items within 14 days of receiving your package, this includes sales and reduced items. Items must be returned unworn and with all original tags on. You will get your full refund within 30 days from registrering your return. To arrange a return or exchange, please contact us at contact@neuw.se.

When returning or exchanging an item you will need to pay for return shipping fees. Your original shipping fee will be refunded. At the occasion of an exchange we will send you the new product free of charge. 

We will of course pay for your return shipping fee if it’s due to a mistake made by us or if the item is faulty or damaged. In this case, please take a picture of the damaged item and send to contact@neuw.se, and we will give you further instructions.